Refund policy

If an incorrect garment is delivered to the customer due to an error on Inikma’s part, Inikma will take full responsibility to retrieve the garment from the customer, provided the garment is not used and is returned in its original wrapping and the package customer received the garment in, hence customer should immediately notify Inikma within 2 working days via email so arrangements can be made for the garment to picked up, and the correct garment will be delivered to the customer within 7 working days.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@inikma.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

The provision of products and services by Inikma is subject to availability.

Refunds
Inikma is a starting brand that produces limited garments per style and size, therefore it is an onus on the customer to ensure that the correct style and size is ordered with the help of our size chart which is made available on the Inikma website, hence no refunds and no returns may occur if incorrect garment purchased by the customer.

Subject to availability and receipt of payment of garments, requests will be processed within 3-7 days and delivery of garments confirmed via email.

Cancellations

Cancellation of orders by the customer will attract a 15 % administration fee.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

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